AI Phone Assistant - How Our Christmas Greeting to Clients Turned Out

Christmas experiment with an AI assistant: A glimpse into the future of customer support During the pre-Christmas period, we decided to combine the pleasant with the useful and surprise our clients with an unconventional Christmas greeting. At the same time, we wanted to test the capabilities of our new AI assistant in real-world conditions. Here is a summary of our little experiment: Conversation samples are for testing purposes. We do not share original conversations with our clients.

First Conversation

Statistics and Progress:

- We attempted to contact a total of 65 clients - We successfully reached 30 of them; others were unavailable or didn't answer the phone - 7 clients completed the entire conversation with the AI assistant (answered all questions) - 14 of them didn't want to participate and said they didn't have time - 9 either hung up or decided to try differently and didn't answer questions

Interesting Observations:

1. Some clients were surprised by the unusual call and needed time to adapt. 2. Pre-Christmas time constraints affected some clients' willingness to engage in a longer conversation. 3. At the end of the day, we faced a technical challenge when multiple callers ended up in one call - a valuable lesson for future improvements.

What We Learned:

- The AI assistant demonstrated the ability to conduct meaningful conversations, although not always flawlessly. - Background noise (TV, cars, children) sometimes affected the quality of interaction, providing us with valuable information for further development. - Some clients immediately recognized the potential of this technology for their own use, such as in complaint departments.

Conclusion and Future Outlook:

This experiment brought us not only fun but mainly valuable insights and inspiration for further development of AI in phone communication. We are grateful to all clients who participated and provided us with feedback. Although the AI assistant wasn't perfect, it showed great potential for future use. We plan to continue improving our AI assistant and implement it into our customer support in the near future. We believe this will significantly increase the efficiency and availability of our services. Thank you all for your patience and openness to innovation. We look forward to the next steps in the customer support revolution with AI!