Inquiry Processing
AI agent automatically processes incoming inquiries and performs a wide range of tasks, including inquiry type recognition, identification of requested products or services, contact detail extraction, and automatic routing to the appropriate department.
Problem
Slow inquiry response, incorrect classification, lost opportunities, overloaded sales team.
Solution
AI agent immediately processes every inquiry, classifies it, and routes it to the right people.
Key features
What Inquiry Processing can do
Type Recognition
Automatic inquiry classification by product/service.
Data Extraction
Extraction of contacts, requirements, and specifications from text.
Prioritization
Evaluation of urgency and potential value of the inquiry.
Automatic Routing
Assignment to the right salesperson by segment.
Usage example
New inquiry processed: Source: Web form Company: ABC Manufacturing Ltd. Contact: john.smith@abc.com Classification: • Type: Manufacturing order • Product: CNC machining • Priority: High (urgent deadline) • Value: ~500,000 CZK → Assigned: Industrial sales rep → Notification sent → Auto-response to customer
Use cases
Integrations
Frequently asked questions
How quickly is the inquiry processed?
The inquiry is analyzed and routed within 1 minute of receipt.
Can the agent respond to the customer?
Yes, the agent can send an automatic response confirming receipt and estimated response time.
How does the agent learn to classify inquiries?
The agent learns from historical data and feedback from salespeople.
Ready to start with Inquiry Processing?
Contact us and find out how this AI agent can save you time and money.